FAQ means; frequently asked questions

We take those questions you emailed us and make further use of them by posting them here on our faq page

Should you have further questions – Do not hesitate to call us

You could do so by visiting our contact us page for more information

What are the delivery charges for orders from the Online Shop?

Free shipping at 100 $ When buying goods worth more than 100 $

We give you free shipping when you buy goods worth more than 100 US $ - The system will automatically notify you when shipping is free.

Normal flat rate shipping from Denmark

Fishmadman is a Danish company and we work with the Scandinavian shipping business Post Nord – The shipping we use is the cheapest possible form of shipping: Flat rate with no insurance and tracking…It is a safe form of shipping and we have no second thoughts recommending this shipping.

Here are some shipping price ideas for a normal size shipment from us 100 grams of shipment

US & Canada 5 US $

Europa 5 $

Denmark 4 $

Signed for shipment

If you would like a signed for, trackable shipment then we can do that…

Here are some shipping price ideas for a normal size shipment from us 100 grams of shipment

US & Canada 18.5 US $

Europa 18.5 $

Denmark 14 $

Can I make a wholesale account with Fishmadman?

We welcome new dealers of Fishmadman products

If you got a shop or run a guiding business and would like to sell our products please follow the link below where you can fill out an application form and we will get in contact with you as soon as possible

Application form - contact us

If you become our business partners we will make sure you get all necessary product photos, individual product information, fact boxes and a large portfolio of fishing photos to use in your marketing of our products.
To see other shops that carry our flies please look here

Which payment methods are accepted in the Online Shop?

Payment  : Simple & Secure

We currently accept most major credit cards which are processed through companies; Quickpay or PayPal offering extra security to your purchase. You don’t need a PayPal account to pay with your credit card through Paypal.

 

 

Prefer to pay by Bank Transfer? – No problem. Just complete the checkout process selecting the Bank Transfer Option and you’ll receive our bank information and transfer instructions. We’ll also send you an email with all the details for your convenience. The delivery process starts as soon as your payment has cleared into our account. For some countries, there is a fee involved when using bank transfer...We will be fair and pay half of such expenses but we don't know how much these expenses are before we know all the details regarding the payment; Your shipping address, the bank you use etc.

How long will delivery take?

Shipping parcels and letters are quite unpredictable these days - but we aim to have your order with you as quickly as possible and do our best to ship the same day we have the payment for your order.

Ideal shipping time;  Scandinavia - 2 - 4 days - Europa 3 - 5 days... North America 4 - 10 days

Organic material attract attention from customs officers

As our flies predominately is made from organic material they may show up as suspicious in customs border x-ray and worthy of further inspection - this could consequently delay your order - We can't do much about these events other than wait for government people to do their jobs.

 

How secure is shopping in the Online Shop? Is my data protected?

 Security & Data Protection

We are committed to protecting your privacy and the security of any information given to us in order for us to process your order.

Payment will be processed using the services of Quickpay - PayPal and Danske Bank in Copenhagen/Denmark

More security through an SSL secure web page

The web page and payment system are based on SSL encryption. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

It simply means that we have a 3 part company distorting all information to and from us and you… thereby preventing internet gangsters viewing our details and credit card information.

Payment may be made by any of the methods above and will be pre-authorized when we receive your order. Sometimes additional security information may be required to ensure your card is not being used fraudulently without your consent. in these cases, we will contact you for confirmation before collecting payment.

It is safe to use our online store and your privacy and confidence will be respected at all times.

Our Data Protection Policy

Shopping in a online store is about trust and we do our very best to describe the way we handle personal information given by you - As a general rule we don't share, rent or give away ANY information given to us - to third party - People we work with etc. except to offer you the opportunity to purchase from us, to fulfill the delivery of the goods to you, and as is necessary to process credit or debit card payments.

In short; you will not get any SPAM mail, telemarketing or such when you sign up for a newsletter or give your address details when you order goods with us - we use our precious spare time at the river...not at annoying people.

We will not gather or hold personal information about you unless you have given your express permission for us to do so.

What exactly happens after ordering?

After you have placed an order through the E-Commerce shop you will receive a notice from us telling you what you have ordered + payment and shipping details - We will not deduct any funds from your credit card before we have shipped the actual goods...Should we not be able to deliver all the items from your order then you will not be charged for these items.

Read more about delivery and ordering here

Do I receive an invoice for my order?

Yes, you will receive an invoice as soon as the goods are shipped - This invoice will be sent to you via the email address you have given us at the checkout page - The invoice will tell you exactly what is in your shipment and how much we have charged your credit card. Should we not be able to deliver all the items from your original order then you will not be charged for these items.

Read more about delivery and invoicing here

Free shipping and track & trace shipping
Free shipping at 100 $ or more

Fishmadman will give you free shipping when you buy goods worth 100 $ or more.

CHOSE FREE SHIPPING

Chose the free shipping option when it is available at checkout. The free Shipping will become available as a shipping option - as soon as you have 100 or more than 100 $ worth of goods in your shopping basket. Free shipping is not set to default shipping even though you qualify for free shipping - because yet another form of shipping is available - this shipping is track and trace.

TRACK AND TRACE

Track and trace shipping might be your preferred shipping - Somewhat more expensive (not faster) than regular Flat rate shipping. When you chose Track & Trace shipping when you also qualify for free shipping - we will discount you the price of a flat rate shipping and deduct it from your total shipping cost - If this isn't done by default upon checkout it will be regulated in the final invoice.

Read more about shipping and shipping time here